Returns Policy

CrossFit 360Vida Merchandise

At CrossFit 360Vida, all merchandise is produced on a print-on-demand basis. This means each item is custom-made once an order is placed, helping us reduce waste and offer premium-quality products without holding excess stock.

Please read the policy below carefully before placing your order.

Made-to-Order Items

All CrossFit 360Vida merchandise is custom-produced per order through a trusted third-party fulfilment partner. As a result, we are unable to accept returns or exchanges for:

Change of mind
Incorrect size selection
Colour or style preference
Buyer’s remorse

We strongly encourage customers to review sizing guides and product descriptions carefully before completing their purchase.

Damaged or Defective Items

If your order arrives damaged, misprinted, or defective, we’ve got you covered.

Please contact us within 30 days of receiving your order
Include clear photos of the issue and your order number
Once verified, we will arrange a replacement or refund at no cost to you

Incorrect Orders

If you receive the wrong item due to a fulfilment error, please notify us within 30 days of delivery. We will resolve the issue by:

Replacing the item, or
Issuing a refund where appropriate

Return shipping costs for fulfilment errors will be covered by CrossFit 360Vida.

Returns & Exchanges

Because all items are made to order:

Returns and exchanges are not accepted for sizing errors or personal preference
If you wish to order a different size or style, a new order must be placed

Return Shipping Costs

If the issue is due to an error on our part (damaged, defective, or incorrect item), we will cover all associated costs
If a return is requested for personal reasons, the customer will be responsible for return shipping and reordering costs

Unclaimed or Returned Packages

If a package is returned to the fulfilment centre due to:

Incorrect shipping address
Failure to collect
Delivery refusal

The item may be held for a limited period. Unclaimed items after 30 days may be donated or discarded. Refunds are not guaranteed in these cases.

Please ensure all shipping details are accurate at checkout.

Warranty & Quality Guarantee

All CrossFit 360Vida merchandise includes a 30-day quality guarantee. If your product arrives with a manufacturing defect, we will replace it free of charge.

Policy Updates

CrossFit 360Vida reserves the right to update this Returns & Refunds Policy at any time without prior notice. Changes will be reflected on our website.